Frequently Asked Questions (FAQ)
General Questions
Who is EpiCloud Technologies INC?
EpiCloud Technologies INC is a technology solutions provider specializing in enterprise IT hardware, networking equipment, servers, storage solutions, business laptops, workstations, accessories, and related technology products. We serve businesses, educational institutions, government organizations, IT professionals, and resellers throughout the United States and internationally.
Where is EpiCloud Technologies INC located?
Our business address is:
10001 Derekwood Lane, Suite 204
Lanham, Maryland 20706
United States
How can I contact EpiCloud Technologies INC?
Phone: +1 (240) 744 1443
Email: info@epicloudtech.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)
When was EpiCloud Technologies INC established?
EpiCloud Technologies INC was established in June 2025.
Do you have business credentials?
Yes.
DUNS Number: 13-971-7767
CAGE Code: 15J10
Products & Availability
Are your products genuine?
Yes. We supply genuine products sourced through authorized distributors, manufacturers, and trusted supply chain partners.
Are all products new?
Product condition is clearly stated on each product page. Unless otherwise specified, products are supplied as new.
Do you sell refurbished products?
Certain products may be available as refurbished or renewed. Product condition will always be clearly identified within the product listing.
Are products covered by manufacturer warranty?
Many products include a manufacturer's warranty. Warranty terms vary by manufacturer and product type. Please contact us before purchasing if you require specific warranty information.
Can I request products not listed on your website?
Yes. We can source a wide range of enterprise IT and networking products. Contact our sales team with your requirements and we will be happy to assist.
Ordering & Payment
How do I place an order?
Orders can be placed directly through our website or by contacting our sales team for a quotation.
Can I request a quotation before purchasing?
Yes. We welcome quotation requests for both single-unit and bulk purchases.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and order value.
Will I receive an order confirmation?
Yes. Once an order has been placed successfully, an order confirmation email will be sent to the email address provided during checkout.
Shipping & Delivery
Where do you ship?
We ship throughout the United States and to selected international destinations. Shipping availability may vary depending on product type and destination.
How long does shipping take?
Orders within the United States are typically delivered within 3–5 business days after dispatch. Delivery times may vary depending on product availability and destination.
Will I receive tracking information?
Yes. Tracking information will be provided when available after your order has been dispatched.
Are shipping charges included in product prices?
Shipping charges may vary depending on destination, product type, and shipping service selected. Applicable shipping costs will be displayed during checkout.
Do you ship internationally?
Yes, international shipping may be available for selected products and destinations. Please contact our team for assistance.
Returns & Refunds
What is your return policy?
Eligible products may be returned in accordance with our Return & Refund Policy. Products must generally be returned in their original condition and packaging.
How do I request a return?
Please contact our customer support team at info@epicloudtech.com with your order number and reason for return.
How long do refunds take?
Approved refunds are typically processed within several business days after returned products have been received and inspected. Processing times may vary depending on the payment provider.
Can opened products be returned?
Return eligibility depends on product type, condition, and manufacturer restrictions. Please review our Return & Refund Policy for complete details.
Warranty & Support
Do you provide technical support?
Our team can assist with product information, order-related enquiries, and procurement support. Technical support availability may vary by manufacturer and product.
How do I claim warranty service?
Warranty claims should be submitted according to the manufacturer's warranty process. If you need assistance identifying the correct procedure, please contact our support team.
Security & Privacy
Is my payment information secure?
We use secure payment processing services and commercially reasonable security measures designed to protect customer information.
How is my personal information handled?
Customer information is handled in accordance with our Privacy Policy. We do not sell customer personal information.
Business & Bulk Orders
Do you support business, government, and educational purchases?
Yes. We regularly work with businesses, educational institutions, government agencies, managed service providers, and resellers.
Can you provide bulk pricing?
Yes. Volume discounts may be available depending on product type and order quantity. Please contact our sales team for a customized quotation.
Can I establish a long-term purchasing relationship?
Absolutely. We welcome opportunities to support organizations with ongoing technology procurement requirements.
Need Additional Assistance?
If you cannot find the answer to your question, please contact us:
EpiCloud Technologies INC
10001 Derekwood Lane, Suite 204
Lanham, Maryland 20706
United States
Phone: +1 (240) 744 1443
Email: info@epicloudtech.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)