Privacy Policy

Effective Date: June 18, 2026

Introduction

EpiCloud Technologies INC ("EpiCloud Technologies INC", "EpiCloud Tech", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, purchase products, request quotations, contact our team, or otherwise interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect information that identifies, relates to, describes, or can reasonably be associated with you.

Information You Provide Directly

When you use our website, request a quotation, place an order, or contact us, we may collect:

Full name
Company name
Billing address
Shipping address
Email address
Telephone number
Payment information
Customer support communications

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Referring website
Pages visited
Time spent on pages
Website interactions
Date and time of access

Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

Improve website functionality
Remember user preferences
Analyse website performance
Monitor website traffic
Support marketing and advertising activities
Enhance user experience

You can control cookie preferences through your browser settings.

How We Use Your Information

We use collected information to:

Process orders and transactions
Provide quotations and product information
Deliver products and services
Verify customer identity
Communicate order updates
Provide customer support
Improve website performance
Prevent fraud and unauthorised activity
Maintain business records
Comply with legal obligations

Legal Basis for Processing

Where applicable, we process personal information based on:

Contractual necessity
Legitimate business interests
Legal obligations
Customer consent

Sharing of Information

We do not sell customer personal information.

We may share information with trusted third parties including:

Payment Providers

To securely process payments.

Shipping and Logistics Partners

To fulfill and deliver orders.

Professional Advisors

Including accountants, auditors, insurers, and legal advisors.

Government and Regulatory Authorities

When required by law or legal process.

All third-party service providers are expected to maintain appropriate safeguards to protect personal information.

Payment Security

Payment transactions are processed through secure payment providers. EpiCloud Technologies INC does not store complete payment card details on its servers.

We utilize commercially reasonable safeguards to protect payment information during transmission and processing.

Data Retention

We retain personal information only as long as necessary to:

Fulfill customer orders
Provide customer support
Meet legal requirements
Resolve disputes
Enforce agreements
Maintain financial and tax records

Retention periods may vary depending on applicable legal requirements.

International Data Transfers

As a United States-based company, information may be processed and stored in the United States or other jurisdictions where our service providers operate.

We take reasonable measures to ensure personal information remains protected in accordance with applicable laws.

Data Security

We implement appropriate technical, administrative, and physical safeguards designed to protect personal information against:

Unauthorized access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Marketing Communications

We may send marketing communications regarding products, services, promotions, or company updates.

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in emails
Contacting us directly at info@epicloudtech.com

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access personal information
Correct inaccurate information
Request deletion of personal information
Restrict processing
Object to processing
Request data portability
Withdraw consent where applicable

To exercise these rights, please contact us at info@epicloudtech.com.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of any third-party websites they visit.

Children's Privacy

Our website and services are intended for businesses, professionals, and individuals aged 18 years or older.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that personal information has been collected from a child, we will take reasonable steps to remove such information.

California Privacy Rights

California residents may have additional privacy rights under applicable California privacy laws. Eligible consumers may request information regarding personal information collected, disclosed, or shared.

Requests can be submitted to info@epicloudtech.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will become effective when posted on this page. The revised effective date will be displayed at the top of the policy.

We encourage users to review this Privacy Policy periodically.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

EpiCloud Technologies INC

10001 Derekwood Lane, Suite 204

Lanham, Maryland 20706

United States

Phone: +1 (240) 744 1443

Email: info@epicloudtech.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)

DUNS Number: 13-971-7767

CAGE Code: 15J10

Privacy policy