Return & Refund Policy

Overview

At EpiCloud Technologies INC, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, this policy explains how returns and refunds are handled.

This policy applies to all purchases made through our website.

Eligibility for Returns

We accept returns under the following conditions:

• The item is defective, damaged, or incorrect upon delivery

• The return request is made within 30 days of delivery

• The product is returned in its original condition

• Original packaging, accessories, and documentation are included

Items that show signs of misuse, physical damage, or missing components may not be eligible for return.

Non-Returnable Items

Certain items cannot be returned, including:

• Products that have been modified or altered

• Items without original packaging

• Software, licenses, or digital goods (if applicable)

• Clearance or final sale items (if marked as such)

Return Process

To initiate a return, please follow these steps:

1. Contact us at info@epicloudtech.com with your order number and reason for return

2. Our team will review your request and provide return instructions

3. Once approved, securely package the item and ship it back to the provided address

4. After inspection, we will confirm the status of your refund or replacement

Refunds

Once your return is received and inspected:

• Approved refunds will be processed to the original payment method

• Refunds are typically issued within 7 business days after approval

• Shipping charges (if applicable) are non-refundable unless the return is due to our error

Exchanges

If you receive a defective or incorrect product, we may offer a replacement instead of a refund, subject to stock availability.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with supporting details (including photos if possible). We will prioritize resolving the issue promptly.

Shipping for Returns

• Customers may be responsible for return shipping costs unless the return is due to our error

• We recommend using a trackable shipping service to ensure safe delivery

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your payment provider (processing times may vary)

3. Contact your bank, as processing times can differ

4. If still unresolved, contact us at info@epicloudtech.com

Contact Information

If you have any questions about this Return & Refund Policy, please contact us:

EpiCloud Technologies INC
10001 Derekwood Lane, Suite 204
Lanham, Maryland 20706
United States

Phone: +1 (240) 744 1443
Email: info@epicloudtech.com