One of our greatest customer service commitments begins after you make a purchase from us.
All orders are important to us, and we strive to process them on time. As a marketplace, our prices and inventory are managed through software linked to our website. In the event of a software error affecting pricing, EpiCloud Technologies INC reserves the right to cancel any order that cannot be processed, and a full refund will be issued to the original payment method. Our sales team may offer the corrected price before canceling the order.
If you are not satisfied with the performance of the product, or if you receive the wrong item purchased from EpiCloud Technologies INC, we will refund the purchase price in accordance with the terms of this Returns & Refund Policy.
If you submit your return request within 30 days from the date of your invoice, we will email you a simple procedure for returning the product. If there is a discrepancy between your order and the item you received, you must notify us within 30 days of receiving the item. Failure to do so may result in EpiCloud Technologies INC being unable to accept the return.
Please return the product promptly after receiving the return instructions and ensure it is complete and includes the original manufacturer's packaging. Please note that shipping charges are non-refundable.
Faulty Items Under Warranty Returns Policy
If you encounter a fault, please raise an RMA (Return Merchandise Authorization) request by agreeing to our terms and conditions below.
You will need to provide:
Our order number
Date of purchase
Serial number of the faulty item(s)
Once EpiCloud Technologies INC confirms that the product is still covered under the applicable manufacturer's warranty, one of our engineers may attempt to resolve the issue over the phone or through remote support. If the issue cannot be resolved, an RMA number will be issued, and you will be required to follow our standard RMA procedure.
After receiving the returned item, we will inspect and test it. If the product cannot be repaired, EpiCloud Technologies INC will provide a replacement. Replacement hardware may be either new or equivalent to new and may have equivalent specifications.
Non-Faulty Items Returns Policy
Returns of non-faulty items are accepted solely at the absolute discretion of the management of EpiCloud Technologies INC.
If we agree to accept the return of an unwanted product, the goods must be returned with our prior written approval within 30 days of delivery.
The goods must be:
Unopened
In perfect condition
With the manufacturer's seal completely intact
All approved non-faulty returns are subject to a 10% restocking fee, unless the incorrect product was supplied by EpiCloud Technologies INC.
Returned products must include:
All accessories
User manuals
Software (where applicable)
Warranty documentation
Original manufacturer's packaging in undamaged condition
Please Follow These Easy Steps for an Easy Return
Complete a Return Request Form to obtain a Return Merchandise Authorization (RMA). Your request must be submitted within 30 days of the invoice date.
Once your request has been approved, you will receive an email containing your RMA number and detailed return instructions.
Returns received without a valid RMA, or returns received more than 10 days after the RMA issue date, will be refused. RMA numbers cannot be extended or reissued.
Pack the item securely in a strong shipping box to prevent damage during transit. We recommend insuring your shipment and using a courier that provides proof of delivery, such as DHL, USPS, UPS, or FedEx.
Customers are responsible for all return shipping costs and for any damage occurring during return transit.
Clearly display the RMA number on the outside of the shipping carton. Do not write on or attach labels directly to the manufacturer's retail packaging, as this may invalidate the return if the manufacturer refuses the damaged packaging.
Ship the package only to the address provided in your RMA email. Returning products to any other address may significantly delay processing of your refund or replacement.
Once your returned product has been received and accepted, your refund will be processed.
Additional Return Notes
Damaged Shipments
If your shipment arrives with obvious external damage from a commercial carrier such as DHL, USPS, UPS, or FedEx, please refuse delivery where possible and contact us immediately.
If concealed damage is discovered after opening the package, notify us immediately so we can arrange an inspection.
Email: info@epicloudtech.com
EpiCloud Technologies INC Reserves the Right to Charge a 10% Restocking Fee If:
The original packaging is damaged.
The product has been opened or the manufacturer's seal has been broken.
Components, accessories, manuals, or other included items are missing.
Refunds
Once we receive and inspect your returned item, we will notify you by email confirming receipt.
We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically credited to your original payment method within 14 days of approval.
Unauthorized Returns
Packages returned without a valid RMA number, or products that do not meet the conditions of this Returns & Refund Policy, will be returned to the sender at the customer's expense.